2025 Local Government Customer Service Report
Since 2021, the LGMA has been responsible for an annual local government customer service research programme. This includes a national public survey and focus groups. The findings generated are used by local government to help efficiently deliver services for all members of the public. This report captures the results from the national survey, which seeks to find out what people know about local authority services and what their views are on those services.
The report addresses the following themes:
- Service Awareness
- Service Use
- Satisfaction with Services
- Channels of Engagement
- Information Sources
- Sentiment
