New report shows how and why people engage with local authorities
The 2025 Local Government Customer Service Report highlights trends in service awareness, engagement, satisfaction and sentiment.
The Local Government Management Agency (LGMA) has published the fifth annual Local Government Customer Service Report, presenting findings from a national survey of over 2,000 respondents. The report tracks trends in service awareness, engagement, and satisfaction with local government services across all regions in Ireland.
Digital engagement is growing
According to the new report, websites were the most widely used channel to engage with local authorities in 2025. The report shows there was an increase in the use of social media and instant messaging channels compared to previous years, particularly among younger respondents, while older age groups maintain a preference for traditional channels of engagement such as phone and in-person contact.
Satisfaction with key services
The report shows that satisfaction levels for popular local authority services remain high. Library services, the register of electors, and recycling all recorded satisfaction rates above 70%. Sports and leisure facilities were also favoured, reaching a satisfaction rate of 72%.
Regional variations
Variations in service awareness and satisfaction by age, gender and region are revealed in the report. For example, Dublin respondents gave street lighting in urban areas the highest rating of all regions in Ireland, while traffic flow received the highest rating from respondents in Connacht/Ulster.
To find out how and why people engage with local authorities in your region, and how they feel about the services delivered, you can read the full report on LocalGov.ie.