This report captures the results from a national survey carried out in 2025 as part of the local government customer service research programme. The programme seeks to find out what people know about local authority services and what their views are on those services. The findings are used by local government to help deliver services to the public efficiently.
Produced by the LGMA Research Team, this report examines the barriers that limit public awareness of local authority services, and it explores how branding can help address these challenges. The report draws on input from the public, local authority staff and elected members.
This report presents the findings of the 2024 Climate Action Key Performance Indicators (KPI) for local government. The findings are presented under the themes of mainstreaming, mitigation and adaptation, and internal behavioural change and capacity building.
This research explores the experiences of people engaging with local authorities in order to find out what was working well and what could be improved.
The 2024 Local Government Customer Services Report explores awareness, engagement, satisfaction, and sentiment towards services provided by local authorities. It highlights improvements in public engagement and service delivery.
This report by the International Centre for Local and Regional Development (ICLRD) examines the effects of commuting on small rural settlements in Ireland and the US by exploring how commuting impacts individuals, families, and communities. It provides insights into spatial planning and community development with a focus on creating sustainable, liveable places.
The 2023 Local Government Customer Services Report explores awareness, engagement, satisfaction, and sentiment towards services provided by local authorities. It highlights improvements in public engagement and service delivery.
This report presents the findings of the 2023 Climate Action Key Performance Indicators (KPI) for local government. The findings are presented under the themes of mainstreaming, mitigation, adaptation, and internal behaviour change and capacity building.
The 2022 Climate Action KPI report provides an overview of local governments' actions towards climate change, highlighting the steps taken for climate mitigation, adaptation, and resilience building. It emphasises the commitment of local authorities to integrate climate considerations into their operations and planning.
The 2022 Local Government Customer Services Report explores awareness, engagement, satisfaction, and sentiment towards services provided by local authorities. It highlights improvements in public engagement and service delivery, with a notable increase in digital engagement channels.
The 2022 Census report examines the increase in the Republic of Ireland's population by local authority, highlighting overall growth and the factors driving it. It underscores the importance of adapting local government strategies to manage the demographic changes effectively.
